This refund policy is applicable only for Exams purchased directly from O.S.M. via this portal.

If a candidate who has booked the exam seat via the exam platform is unable to attend the exam he/she can request a refund by contacting the Certification Team at, sending the reason for a non-attendance.

Candidates will be eligible for a full refund if the request is made at least 7 days before the exam session.

A 50% refund will be applied for requests received at least 72 hours before the exam session.

After that period, no refund is applicable, except for special reasons.

Refunds will only be made to the same Paypal account you used to make the payment.

If you purchased an exam at Joomla! Learning Partner, please refer to their refund policy.

Exams bought by Joomla! Learning Partners for resales are non-refundable.